Business Process Outsourcing

Business process outsourcing (BPO) which deals with CRM (Customer relationship management.). A method of subcontracting various business-related operations to a third party. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. This is the most flexible form of outsourcing, involving a close relationship between the customers and outsourcing provider. It refers to outsourcing of high-level processes, typically related to finance, personnel, marketing, or legal support. IT and corporate information systems are often included as part of business process outsourcing.BPO is rarely used to describe outsourcing of auxiliary processes such as facilities cleaning or cafeteria services.


Types of Business Process Outsourcing

  • Back-office outsourcing: Outsourcing of internal business functions like payroll, HR, etc.
  • Front-office outsourcing: Outsourcing of customer related processes like technical support, maintenance etc.

Options of Outsourcing

  • Offshore outsourcing: When the work is contracted to a company that does not reside in the same country.
  • Near-shore outsourcing: When the work is contracted to a company that resides in the neighbouring country.
  • Onshore outsourcing: When the work is contracted to a company that is in the same country.

Advantages of BPO

  • Save on resources related to staffing and training
  • Organizations using BPO get access to the latest technology
  • Speed and efficiencies of outsourced business processes are enhanced

Our specialization in processes and techniques help in optimization and enhancement of performance metrics and bring about complete transformation. This gives you the competitive advantage to compete at the marketplace with an edge.