Business process outsourcing (BPO) which deals with CRM (Customer relationship management.). A method of subcontracting various business-related operations to a third party. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace. This is the most flexible form of outsourcing, involving a close relationship between the customers and outsourcing provider. It refers to outsourcing of high-level processes, typically related to finance, personnel, marketing, or legal support. IT and corporate information systems are often included as part of business process outsourcing.BPO is rarely used to describe outsourcing of auxiliary processes such as facilities cleaning or cafeteria services.
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